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• ★ ☆ ☆ ☆ ☆

  Customer service was not the best. My appointment was at 2:30 I waited two hours to been seen. I asked to pickup my Dad cremains on Friday after 4PM for services on Saturday. On Friday my brother gets to Browns to find out the Urns we ordered were not shipped by the vendor. No call prior to arrival to advise, again after waiting for about 1/2 hour he was told the Urns did not come in. After a few phone calls by myself to Browns resolution was made. I feel the communication skills could be better.

  Added July 04, 2017 by Stacey Hill -DLLR-
• ★ ★ ★ ★ ★

  My family had a very comforting experience with this funeral home. Everyone was so nice and understanding of what my family was going through. Absolutely very professional at all times

  Added March 18, 2017 by Theresa Mills
• ★ ★ ★ ★ ★

  Great staff and very professional. The funeral home was very neat and clean. They work with you to give you the best funeral for your loved one.

  Added March 09, 2017 by Nichelle Scott
• ★ ★ ★ ☆ ☆

  I was not impressed with this funeral home at all. My family chose this funeral home due to an unfortunate untimely death. No insurance was available and everything had to be paid out of pocket. The mortician that worked with us was absolutely horrible. She showed neither sympathy or empathy. It was just a job. I completely understand that this is what you do however the family members deserve to be treated better. She was not available during my family members wake or funeral (I don't even think she was in the building for the funeral). We chose cremation for the final preparation of my family member and they didn't even contact me to let me know that the remains was available. I had to contact them.
  
  As far as the presentation of the body... they did an absolutely wonderful job. And the funeral home and nice and clean and the service was great.
  
  What makes this place bad is the communication of the staff. If I had my choice this would not be a funeral home that I would use again.

  Added December 10, 2016 by Tiffaney Watts
• ★ ★ ☆ ☆ ☆

  Ghetto mess, they all need lessons on how to talk to grieving family's. And the little guy, what is he even there for? He seems to not know anything.. constantly redirecting questions to everyone else? Why is he there? He a terrible decoration for the desk lol.
  I did not choose this place from past atrocities. My mom did. Beware. I know it's a business but do you have to make it so apparent you only care about money.

  Added August 16, 2016 by Payne Alston